Return policy
We want you to be fully satisfied with your purchase. If you would like to return or exchange an item, please note our policy guidelines and initiate your request via the portal at the link below. You can return items for an exchange, store credit, or refund back to your original payment method. Refunds can take up to 15 business days to be initiated from the date of delivery back to our warehouse.
In order to be eligible for a refund, your return must meet the following conditions
Return/exchange requests must be submitted within 15 days of delivery.
Merchandise must be returned clean, unused and unwashed.
Original hang tags must still be attached.
All items are subject to inspection. We reserve the right to reject returned items that do not meet the above guidelines.
PLEASE NOTE:
All items marked as "Clearance" are final sale and are not eligible for return.
All items marked as “Final Sale” are final sale and are not eligible for returns, exchanges or refunds.
Undergarments/boxers are final sale and are not eligible for return.
Only items purchased on rbxactive.com are eligible for return or exchange. We do not accept returns on items purchased from 3rd party retailers.
Outgoing shipping charges are not refunded.
International Orders: We do not offer free return or exchange shipping for international orders. Customers are responsible for the full cost of returning goods back to our US-based warehouse. EU Withdrawal: https://returns.rbxactive.com/#/withdrawal
Non-Continental US / APO / DPO Addresses: We cannot offer free return or exchange shipping at this time and a return label cannot be generated in the returns portal.
We do not offer free return or exchange shipping for footwear. The cost of the return label will be deducted from the refund amount at the time of processing.
Exchanges:
Processing a Return Request
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Prime Ultimate Camo 7" Bike Short
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Ace It Tennis Skort
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All Day 7" Zip Pocket Short
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Easy Quilted Puffer Jacket
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Sunday Chill Downtown Fleece Pant
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All In Workout Tee
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Essential Long Sleeve Tee
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Stratus Textured Short
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Quick Dry Boxer Briefs 4-Pack
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Plus Stratus Everyday Running Tee
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Laidback Ribbed Zip Hoodie
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Daily Go-To Crew Socks 3 Pack
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Essential Tank
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Elevate Workout Tee
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Plus Stratus Soft Crewneck Tee
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Everyday Casual Fleece Pant
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Oliver Plush Quarter Zip Pullover
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Sunday Chill Downtown Fleece Pullover
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Downtown Fleece Jogger
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Essential Turtleneck
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Essential Tee
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LuxeSoft Pullover
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Elevate Zip Pocket Jogger
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Marina Striped Sweater
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Quick Dry Boxer Briefs with Fly 4-Pack
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Wind Down Fleece Jogger
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Super Soft Drawstring Legging
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Oliver Plush Jogger
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Daily Go-To Crew Socks 3 Pack
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Alpine Sherpa Vest
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Super Soft Racerback Bra Tank
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Stratus 9" Everyday Short
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Alpine Sherpa Jacket
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Endurance 7" Workout Short
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Daily Go-To Crew Socks 3 Pack
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Essential Fleece Hoodie
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Weekend Reset Jogger
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Cotton Training Tee
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Daily Workout Tee
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Crossbody Waist Pack
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Plus EverydaySoft Easy Going Tank
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Downtime Lounge Hoodie
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Downtime Lounge Pant
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Run It Out Jogger
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Set The Pace 7" Workout Short
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Traveler Jogger
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Daily Knit Pant
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Set The Pace Jogger
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Precision Jogger
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Daily Training Tee
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